AGM / Hotel Manager

Assistant General Manager

The Assistant General Manager is responsible for assisting the General Manager with the overall management of all aspects of the hotel's operation to drive profitability and guest scores. This may entail direct or indirect oversight of some or all departments as property needs dictate. This property is the primary work location for this job and requires the employee to report to the property for each scheduled workday. This job is not eligible for remote work.

Duties & Functions

• Support the GM with the effective management of all hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.
• Assist in the development and implementation of realistic strategic business and marketing plans that define operational goals and profitability.
• Works with all department heads to maintain budgeted productivity levels.
• Successfully balance the needs and expectations of guests, employees, corporate, the brand, and hotel ownership.
• Assist in the management of the property budget, forecast, capital expenditures, and monthly reporting.
• Create and maintain customer-driven operations with a vision that inspires hotel associates and ensures guest satisfaction.
• Sets goals and expectations for direct reports that align performance and rewards, addresses performance issues, and holds staff accountable for successful results.
• Ensure compliance with all brand and company standards, national, state, and local laws.
• Spends time connecting and assisting guests every day in the lobby and public areas to ensure satisfaction.
• Review guest service scores, guest comments, Trip Advisor reviews, and other customer service avenues every day and partner with the GM to respond immediately as appropriate.
• Share guest score feedback with the Executive Committee and staff to strengthen guest service oriented culture and its impact on the hotel performance.
• Assist in the oversight of the Accounting function including accounts receivables and payables, inventory and audit, maintenance of the general ledger, analysis of data, and preparation and payroll, profit-loss statements, cash handling and controls, revenue and expense reporting, year-end audits while abiding by company policies and relevant federal and state laws.
• Assist in the creation of the hotel's annual budget and financial reports and monitors the performance of the hotel throughout the year.
• Enforce proper controls to ensure reasonable operating and personnel costs each month.
• Take an active role in the sales process by supporting the sales team by greeting potential clients during site inspections and knowing key account executives and business base.
• Develop and implement creative ways to integrate the hotel into the local community and build long-term relationships.
• Assist the Human Resources function which includes hiring and retention, employee engagement, benefits, legal and liability claims, and professional development.
• Forecast talent needs and assist with talent acquisition strategy to minimize lost time due to turnover.
• Ensure that managers comply with all HR practices and company standards as well as local and federal laws and regulations.
• Mitigate property's legal exposure by complying with company's policies around claims, reporting, workers compensation, liability insurance, etc.
• As needed, assist the GM with the preparation of high-level presentations and summaries for use by senior management and owners.
• Attend required training and professional development opportunities by Remington Hospitality and brand as required.
• Assist in the management of the Food and Beverage operation to ensure profitability and outstanding service (if applicable).
• Fill in and support coworkers and team as needed to ensure efficient operation.
• Perform duties, special assignments, and projects as requested by management.
• Oversee the physical maintenance of the hotel to ensure cleanliness, organization, safety, and general condition.
• Walk the property and inspect a minimum of rooms for cleanliness and preventative maintenance.
• Ensure that property preventative maintenance is conducted.