Lead Platform Engineer (Audio Video / Unified Communications)

Lead Platform Engineer (Audio Video / Unified Communications)

The Lead Platform Engineer is a visionary and hands-on Individual Contributor (IC) technical leader responsible for building and maintaining the reliable, scalable, and secure foundation of the organization's technology stack, with a specialized focus on Audio-Visual (AV) and Unified Communications (UC) systems. This role drives the technical direction, strategy, and execution of the AV and Collaboration Room platforms. You will ensure operational excellence, efficiency, and innovation by implementing DevOps principles and integrating emerging technologies like AI, machine learning, and automation.

Responsibilities Technical Leadership & Mentorship

Champion engineering best practices, including code reviews, comprehensive testing, and detailed documentation.

Provide technical guidance and mentorship to other engineers, raising the overall bar for engineering quality and execution across the team.

Lead technical discussions, architectural decisions, and design reviews for complex platform initiatives.

Platform Strategy, Innovation & Architecture

Define, communicate, and execute the technical vision and roadmap for the platform engineering function, ensuring alignment with organizational goals.

Innovate with AI and Automation : Lead the charge in implementing AI and machine learning to optimize AV systems. This includes leveraging AI for predictive maintenance, intelligent room scheduling, and improving user experience. Pioneer the use of APIs and webhooks to create custom integrations with third-party systems and IoT devices, extending AV functionality beyond its traditional scope.

Manage Technology Standards : Develop, maintain, and enforce our company's AV standards. You'll also be responsible for managing and testing beta hardware and new room system technologies to ensure we're adopting the best solutions. You will develop and maintain a forward-looking technology roadmap for AV, control automation, evaluating new hardware, software, and cloud-based solutions.

Maintain a deep understanding of platform architecture, its components, and their interdependencies, ensuring high availability, scalability, and security.

Collaborate closely with product managers, security, and other stakeholders to translate business requirements into robust, technical solutions.

Operational Excellence & Process Management

Drive Process Improvement : Implement DevOps methodologies to streamline our AV engineering processes. You'll focus on automation, continuous integration / continuous deployment (CI / CD), and infrastructure as code to improve speed and quality. Develop and implement standardized programming practices and quality assurance procedures.

Plan and execute platform engineering projects, tracking progress, identifying risks, and ensuring timely delivery.

Establish and enforce standardized procedures and methodologies for identifying, escalating, and resolving complex technical issues, including best practices for root cause analysis (RCA).

Oversee the management of software and firmware release processes, including planning, testing, and executing upgrades and maintenance tasks.

Lead critical incident response efforts, ensuring timely resolution and conducting post-incident reviews to drive continuous operational improvement.

Define and monitor key performance indicators (KPIs) for platform health, stability, and system performance, generating reports to demonstrate value and identify areas for improvement.

Technical Governance & Collaboration

Serve as the primary liaison with third-party vendors for platform support, escalation, and obtaining feedback for product improvements.

Act as the primary owner for the Technology Owned Business Application, accountable for data quality of configuration item (CI) attributes and responsible for initiating the Launch Review process and completing Non-Functional Requirement (NFR) assessments.

Develop and maintain a knowledge base of known issues, solutions, and troubleshooting guides, promoting knowledge sharing within the organization.

Basic Qualifications :

High School Diploma, GED, or equivalent certification

At least 6 years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory)

At least 4 years of experience with AWS

At least 2 years of team leadership experience

Preferred Qualifications :

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Strong background in applying DevOps principles to hardware and software systems at scale.

Extensive experience with enterprise networking, video conferencing, and applying cybersecurity principles to networked devices.

Proven ability to drive technical strategy, lead complex projects, and present clear technical roadmaps to leadership.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $158,400 - $180,800 for Lead Platform Engineer

Plano, TX : $144,000 - $164,400 for Lead Platform Engineer

Richmond, VA : $144,000 - $164,400 for Lead Platform Engineer

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).