Onsite Front Desk Training Specialist

Job Description

Position Overview :

Training & On-Site Support Specialist supports assigned practices on all aspects of the revenue cycle specifically focused on front end processes and training but will include resolving payer, provider system set up issues.

ONSITE- Across Bergen, Hudson, Passaic, and Essex Counties (NJ) Travel : Frequent (reliable vehicle required)

Essential Functions :

• Train and assist new employee / practices with Athena go live for collector and other revenue cycle applications.
• Coordinates and educate front desk staff, providers, billers and managers through web-based learning and scheduling of 1 : 1 or group training onsite and virtually.
• Train on charge entry, claim edits, refunds, and credit balances
• Front desk workflow, which includes check-ins and outs, collecting copays and the intake process.
• Deliver follow-up trainings for process or workflow updates
• Maintain HIPAA compliance and handle PHI accurately
• Maintain responsibility for general and complex administrative support functions to the client as specified by the Account Manager and Director.
• Works with confidential data and electronic records and enters data in complex data systems.
• Conducts training of practice staff on the athena system. best practice, conducting root cause analysis, routine reporting and reviews with staff, providers, and practice management.
• Other duties as assigned.

Preferred SKILLS & experience :

Work environment :