Member Travel Agent

Member Travel Agent

The Member Travel Agent is responsible for sourcing, organizing, booking, tracking, and handling member travel requests for all plans. This role will ensure that all travel needs are met within the constraints of the plan / program and budget.

The Member Travel Agent is required to have knowledge of commonly used concepts, software, practices, and procedures within the customer service and hospitality fields, and rely on instructions and pre-established plan and guidelines to perform the functions of the job.

Location : Remote (hybrid of 2 days a week if within 40 miles of an MTM office). Hours : Monday - Friday : 8 : 00am - 4 : 30pm CST Monday - Friday : 10 : 00am - 6 : 30pm HST (2 : 00pm - 10 : 30pm CST)

What you'll do :

• Ensure 100% plan and company compliance
• Verify appointments prior to trip setting per plan requirements
• Obtain all pertinent prior authorization forms from the health plan(s) for approval / denial of request
• Ensure lodging and airfare purchases are made with MTM preferred partners or other reputable vendors that will provide the highest value and cost effectiveness
• Ensure procurement of travel services by company credit card follow PCI compliance guidelines
• Obtain, complete, and distribute credit card authorization as needed for lodging procurement
• Manage the storage and accessibility of invoices related to all travel procurement
• Negotiate discounts with new hotels, set up direct bills, and ensure incidentals are deactivated when applicable
• Complete all data entries in Link and Reveal as they relate to lodging, meals, GMR, and airfare booking requests
• Serve as the Member's personal "Travel Agent," booking travel accommodations, relaying itineraries, changes, delays, and cancellations with Member, case manager or social worker
• Create transportation requests, as needed, for travel accommodations to and from airport / appointment / hotel
• Per plan requirements, compare cost effectiveness of charitable housing vs traditional lodging
• Ensure accuracy when entering data into the appropriate systems (Link, Reveal, etc.)
• Ensure all pertinent documentation is saved in the appropriate health plan folder(s)
• Regular attendance is required
• Other duties as assigned

What you'll need :

Skills :

What's in it for you :

Hourly Rate : $17.25 per hour