Satellite Operations Center Technician, Tier 1

Salary : 75k-80k plus Yearly Bonus

Location : MacDill AFB, FL with Relocation

Summary

Advantech Solutions has an urgent need for a Satellite Operations Center Technician in Tampa, FL! This will be a direct hire / permanent position supporting a defense contractor client. As an AISR Tier 1 Satellite Technician, you'll be at the heart of a dynamic team, ensuring the seamless monitoring, control, and configuration of a global satellite communications network. This network includes forward-deployed satellite earth terminals and embedded network communications equipment, providing government users with the critical transport of full motion video to remote sites. Be prepared for shift work, including some weekends and holidays, as a part of this dedicated team. If you're ready to take on a challenging and rewarding role in satellite communications, apply now and become an integral part of our mission!

Primary & Essential Accountabilities

• Continuously monitor network and space segment performance to provide customer tier 1 support as required
• Monitor and report on the quality of user Full Motion Video (FMV)
• Support and escalate user network issues to appropriate offices
• Track and manage automated service interruptions for the network users' awareness
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead
• Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead
• Support user access and troubleshoot ViaSat KuSS and KaSS remotes
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets as required to resolve network or terminal issues
• Isolate and correct network faults using network management tools (ViaSat SAM / NMS)
• Manage service restoration activities and track / update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployednetwork equipment
• Analyze, troubleshoot, and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing. Maintain timely and accurate helpdesk records using the ticket management system

Qualification Requirements

Career Growth Opportunities

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