Retail Associate

Retail Associate

The Retail Associate plays a versatile and essential role in daily store operations. Responsibilities may vary depending on the needs of the day or week and include customer service, donation intake, merchandise production, and sales floor support. This position requires flexibility, a commitment to quality service, and the ability to perform all store functions as needed.

Essential Duties and Responsibilities :

• Provide a warm, professional greeting to donors and customers.
• Assist donors with unloading items from vehicles, issue donation receipts, and maintain accurate donor logs.
• Deliver exceptional customer service by answering questions and helping.
• Evaluate the quality of donated merchandise and pre-sort items for salvage or sale.
• Load and unload materials from pallets, bins, or trucks.
• Open containers and sort materials into appropriate categories.
• Operate equipment properly and safely, including POS, pallet jacks, pallet stackers, and forklifts (if certified).
• Move merchandise throughout the store to support operational needs.
• Perform daily and nightly recovery of the sales floor and backroom areas.
• Sort, price, and tag donated hardline goods for sales floor placement, ensuring merchandise quality.
• Meet production expectations for textiles and hard goods in assigned roles.
• Accurately operate a cash register, provide excellent customer service, and promote mission-related fundraising (e.g., round-up campaigns).
• Maintain cleanliness and organization during stocking and downtime across all roles.
• Adhere to safety protocols and housekeeping standards.
• Demonstrate a professional, adaptable, and team-oriented attitude.
• Uphold and promote the mission and values of Goodwill.
• Perform other duties as assigned to support store operations.

Education and Experience :

Certificates, Licenses, and Registrations :

Qualification Requirements :

Knowledge, Skills, and Abilities :

PHYSICAL REQUIREMENTS :

TRAVEL REQUIREMENTS : NONE

WORK ENVIRONMENT :

EOE. Including Disability / Vets Goodwill Industries of the Chesapeake offer a wide range of benefits to employees! For more info, visit Goodwill Industries of the Chesapeake.