LPN, Back Office Coordinator

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LPN, Back Office Coordinator

Description : JOB PURPOSE :

Responsible for functioning as a hands-on working supervisor and under general direction : plans, assigns, and oversees the daily activities of specified clinical employees that perform a variety of patient care activities in accordance with established standards and protocols. Responsible for maintaining sufficient clinical staffing levels and adequate medical supplies needed to run the day-to-day operation of the practice.

KEY RESPONSIBILITIES :

1. Oversees the daily supervision of the practices clinical staff, including those performing phlebotomy and lab duties to assure that the back office activities are flowing smoothly and effectively and that the staff are supporting the physicians and caring for the patients.

2. Ensures that patients are triaged in a timely manner and put into the appropriate rooms.

3. Ensures that there is sufficient clinical staff present for the daily operation of the practice. Advises the practice manager and / or the physicians of staffing needs.

4. Reviews Paid Time Off (PTO) requests and forwards to practice manager for approval.

5. Assists the practice manager with the selection, supervision and counseling of all clinical staff.

6. Assists the clinical staff with issues concerning patients, equipment supplies and any other matters affecting proper patient care.

7. Recommends improvement processes and procedures to the practice manager; conducts regular audits of back office operations.

8. Serve as the super user for quality, safety, and other clinical initiatives.

9. Inventories and orders necessary medical supplies for use in the practice. Projects costs and arranges for delivery of medical supplies as needed for the efficient daily operation of the practice.

10. Obtains information on new and improved medical supplies from outside vendors. Works in conjunction with the practice manager, physicians and other clinical staff to determine best products for use in the practice.

11. Performs the patient care activities required of a Licensed Practical Nurse. Provides a wide variety of clinical services to patients under direct supervision of a physician.

Qualifications :

MINIMUM EDUCATION REQUIRED :

Successful completion of an accredited practical nurse program.

MINIMUM EXPERIENCE REQUIRED :

Three (3) years of back office experience in a healthcare setting.

MINIMUM LICENSURE / CERTIFICATION REQUIRED BY LAW : State of Georgia licensure as a practical nurse.

ADDITIONAL PREFERRED QUALIFICATIONS :

BLS required.

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Piedmont. Real Change Lives Here.

Piedmont is empowering Georgians by changing health care. We continue to fuel Georgia’s growth through safe, high-quality care close to home through an integrated health care system that provides a hassle-free, unified experience. We are a private, not-for-profit organization that for centuries has lived up to our purpose to make a positive difference in every life we touch in the communities we serve.

Across our 2,279  physical locations we care for more than  4.5  million patients and serve communities that comprise 85 percent of Georgia’s population. This includes  26 hospitals,  Piedmont Urgent Care centers, 108 QuickCare locations,  2,171  Piedmont Clinic physician practices and nearly  3,600 Piedmont Clinic members. Our patients conveniently engage with Piedmont online, as they scheduled more than  562,000  online appointments and over  121,100  virtual visits.

With more than  47,000  care givers we are the largest Georgia-based employer of Georgians, who all came for the job, but stayed for the people. In 2024 and 2023, Piedmont has earned recognition from Newsweek as one of America’s Greatest Workplaces for Diversity and also as one of America's Greatest Workplaces for Women. In 2022, Forbes ranked Piedmont on its list of the Best Large Employers in the United States. In addition, Piedmont provided nearly  $607 million in community benefit programming and uncompensated care in Fiscal Year 2024.