Strategic Engagement Manager

Strategic Engagement Manager (SEM)

We're looking for a full-time Strategic Engagement Manager (SEM) to join our Professional Services team, reporting to the SEM Manager. This role is a remote role based in the United States.

In this role, you'll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation.

What You'll Do :

• Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.
• Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.
• Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.
• Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.
• Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed.
• Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.
• Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.
• Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For :

Why You'll Love It Here :

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons.

Our Compensation and Benefits :

At Gainsight, we believe great work happens when teammates feel fully supported.

Our Core Values :

We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more.

Our Growth Opportunities :

From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos :

No explanation needed. Just watch them.

Additional Information :

We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.