Operations Manager - HPC

Technical Operations Manager

XCEL Engineering, Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions to federal agencies and organizations. Originally founded in 1971 by professional engineers at the University of Tennessee, XCEL was acquired in 2003 by U.S. Army and Navy veterans and in 2023 became a MartinFed company. XCEL Engineering is a part of IT Lab Partners (ITLP) which was created to support a leading research facility in the East Tennessee region in recruiting the best and the brightest technical talent. Considering joining our impressive team today!

XCEL Engineering is seeking a qualified applicant for a Technical Operations Manager role. The TOM will serve as a key contributor to the success of project research initiatives by managing and advancing technical operations at a project level. This role involves close collaboration with the project's Principal Investigator (PI), oversight of high-performance computing (HPC) and storage infrastructure, and facilitation of user onboarding and offboarding. The ideal candidate will bring technical expertise, sound judgment, and a proactive approach to supporting project research computing environments.

Essential Functions

• Maintain and advance technical operational duties across research projects, ensuring alignment with evolving scientific needs.
• Collaborate with the project PI to manage and fulfill data requirements for research teams.
• Lead the facilitation of technical onboarding and offboarding for users and projects, ensuring seamless transitions.
• Manage the full hardware lifecycle, including provisioning and decommissioning of storage-as-a-service and HPC clusters.
• Provide technical recommendations to improve system health, performance, and scalability.
• Oversee full-cycle resource management, including intake and fulfillment of HPC requests.
• Analyze incoming project requests using expert judgment and advise the PI on prioritization and feasibility to ensure they meet project needs.
• Prepare and present reports on system usage, project financials, task status, and other key performance indicators.
• Direct project technical operations and staff to ensure work priorities are met and shift priorities as required.
• Attend project meetings and interpret technical requirements to staff and stakeholders.
• Document and maintain operational procedures, workflows, and recommend improvements to enhance efficiency.

Basic Qualifications

Desired Qualifications

Physical Requirements and Environmental Conditions

Other duties this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.