Counter Manager

Counter Manager

The Counter Manager oversees daily operations by managing staff, fostering a customer-focused environment, and ensuring compliance with company policies and safety standards. Responsibilities include hiring, training, scheduling, and resolving operational issues while actively assisting with sales, inventory management, and maintaining a safe, organized storefront. Knowledge of HVAC products, basic computer skills, and customer service experience are essential.

Managerial Duties :

• Continually evaluate store personnel to ensure the correct employees are in the correct role.
• Ensure branch culture is focused on servicing customers.
• Foster a team-oriented atmosphere, operating as a leader with a positive attitude.
• Adhere to and train employees to maintain proper workplace procedures, policies, and safety protocols.
• Maintain open communication to support a healthy work environment.
• Train employees in all areas to help the store succeed.
• Manage employees and resolve any problems, whether customer based, or employee based.
• Report any consistent problems that are not being resolved to supervisor.
• Monitor employee hours and assist with schedules.
• Facilitate or lead projects as assigned.

Sales Duties :

Required :

Preferred :

Physical Demands :