ServiceNow Systems Administrator

Overview

CASE Management Consulting, LLC is seeking a ServiceNow Systems Administrator to join our IT team. This role requires an active TS / SCI security clearance with Polygraph.

We are looking for a highly skilled ServiceNow professional with a proven track record configuring, customizing, and maintaining ServiceNow instances in complex environments.

Responsibilities

• Configure, customize, and maintain ServiceNow instances to support incident management, problem management, change management, and other IT service management processes.
• Design, develop, and implement automated workflows and functionalities to enhance operational efficiency and user experience.
• Troubleshoot, diagnose, and resolve ServiceNow issues to minimize downtime and ensure user access to support.
• Provide high-quality technical support and guidance to ServiceNow users and maintain clear documentation.
• Stay current with ServiceNow updates, features, and best practices, pursuing opportunities for improvement.
• Work with other IT teams and stakeholders to ensure seamless integration of ServiceNow with other enterprise systems.
• Participate in regular security audits to verify compliance with security protocols and data handling practices.
• Follow established security procedures to protect sensitive information and maintain platform integrity.
• Stay informed about new ServiceNow offerings and pursue ongoing training, certifications, and accreditations.

Required Skills and Experience

CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, pregnancy, or other characteristics protected by law.

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