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Customer Support Specialist

Customer Support Specialist

Levin FurnitureSmithton, PA, United States
2 days ago
Job type
  • Full-time
Job description

Levin Furniture & Mattress is Hiring Work from Home Customer Service Specialists!

This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.

Levin Furniture & Mattress Compensation and Benefits Program :

  • PTO - Start accumulating PTO on your FIRST DAY!
  • Great Benefits - Medical, Dental, Vision, Life & Disability, 401k, and PTO
  • Generous Employee Discount
  • Friendly, Supportive Work Environment.
  • Growth Opportunities - Levin's loves to promote from within

Duties and Responsibilities :

  • Provides highest level customer support by resolving escalated customer complaints / questions.
  • Processes highest volume of inbound calls and other correspondence.
  • Negotiates alternative options for warranty with manufactures on behalf of the customer.
  • Identifies product trends and communicates concerns to quality team.
  • Collaborates with stores, merchandising and other operations departments to quickly solve issues.
  • Processes subcontractor invoices.? Identifies and corrects discrepancies.
  • Schedules service appointments.
  • Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
  • Communicates with internal and external personnel in a professional and timely manner.
  • Maintains accurate files and processes in order to maximize productivity.
  • Processes open work orders in need of resolution.
  • Performs other support as needed.
  • Other duties as assigned.

    • Education and Experience :

  • High school diploma or equivalent combination of education and experience.
  • Previous clerical experience preferred

    • Skills and Abilities :

  • Excellent verbal and written communication, and listening skills.
  • Basic reading and comprehension skills.
  • Basic numerical reasoning skills.
  • Ability to complete paperwork in an accurate, neat and efficient manner.
  • Demonstrated knowledge of software, including Microsoft Office.
  • Excellent organizational skills.
  • Outstanding customer service skills.
  • Ability to multi-task in a fast paced working environment.
  • Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

    • Physical Demands :

  • Ability to remain in a stationary position for an extended period.
  • Ability to operate relevant equipment and observe details to complete assigned responsibilities.

    • Schedule :

  • Vary based on business needs, includes Saturday's

    • Working Environment :

  • This position is remote though may need to work from a store or Corporate Office as necessary.
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    Customer Support Specialist • Smithton, PA, United States