Resort Hospitality Specialist

Job Title : Houseman.

The Hospitality Specialist is responsible for interacting with resort guests and owners via the phone or in person to gain or provide information in response to inquiries or request with the ability to deliver superior customer service.

Here's a more detailed breakdown of a Hospitality Specialist responsibilities :

Public Areas :

• Handle guest check-ins / check-outs efficiently and courteously.
• Answer and transfer calls professionally using proper phone etiquette.
• Collecting balances and posting room charges.
• Provide guests with information about local restaurants and attractions.
• Make courtesy and follow-up calls to address guest concerns.
• Send confirmation letters to owners and guests.
• Collaborate with other departments to promptly address guest requests.
• Process daily incoming revenue from all departments.
• Manage credit card machines and complete cashier audit reports.
• Balance cash drawer, process reservation deposits, and handle transactions from other departments.
• Prepare the night audit each day.
• Enter maintenance and service requests promptly.
• Make reservations with efficiency and courtesy.
• Handle room moves and stay-over requests to ensure guest satisfaction.
• Run reports and correct errors before guest check-ins.
• Implement inventory management changes as directed by supervisors or managers.
• Prepare check-in packets for the upcoming week.
• Complete daily post office and banking runs.
• Perform additional duties as assigned.