Senior Software Engineer I

Job Description

Job Description

About Invoca

At Invoca, our commitment to customers, collaboration, and continuous improvement thrives in a positive and inclusive environment. We pride ourselves on an egoless culture that fosters innovation and creates value for both our customers and our team members. We offer competitive pay, excellent benefits, and the chance to work on an industry-leading product. If you're looking for a tech role that stands out, join us in building something truly special.

Connecting and Enriching Conversational and Contact Center Data for Improved Customer and Agent Experience

The team is building on its strong foundation of platform integrations with third-party contact center systems; they are now expanding to develop foundational services that connect, enrich, and process conversational data, beginning with new AI Voice Agent technology. This technology will handle customer calls, answer questions, and escalate to agents with full conversational context. The team's ultimate goal is to surface key insights on caller journeys to agents, integrate all relevant call data into the Invoca platform (including external calls), and scale the core systems and pipelines for conversational data. This effort aims to make data accessible and valuable across the Invoca ecosystem, resulting in a more efficient and accurate experience for both agents and customers.

About the Engineering Team

You'll be part of a team where everyone is dedicated to continuously enhancing their knowledge of software development tools and practices. Reporting to the Manager, Software Engineering, you'll find a supportive team that collaborates to solve problems and provides constructive feedback for mutual growth. Working on our close-knit, cross-functional teams offers an excellent opportunity to share and expand your knowledge across various domains, from databases to front ends to telephony and beyond.

We are passionate about continuous improvement, maintaining a brisk yet sustainable pace, writing resilient code, ensuring production reliability, addressing technical debt, and building a fantastic team. We love sharing these passions with each other.

Learn more about the Invoca development team on our blog and explore our open-source projects on GitHub.

In This Role, You Will :

• Take ownership of small-to-medium features from technical design through to launch.
• Work collaboratively with your team to define, break down, and prioritize tasks.
• Focus on developing high-quality solutions without sacrificing productivity, making consistent progress on assigned tasks.
• Consider scalability, testability, supportability, observability, and maintainability in your approach, writing code that incorporates these principles with guidance from experienced engineers.
• Diagnose production issues (with verification from other team members) and contribute to suggesting solutions. Your initial problem descriptions will often be actionable, and you'll refine them with feedback. You'll communicate effectively within the team and grow your ability to communicate externally.
• Build effective and collaborative working relationships with your team members.
• Actively support diversity, equity, and inclusion at Invoca.

We're Looking For Candidates Who Bring :

Skills that will set you apart :

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks :

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our comprehensive benefits offerings include :

Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations.

Salary, Benefits & Perks :

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include :

Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations.

For employees outside the U.S. , benefits may vary to ensure compliance with local laws and regulations. If you have any questions about Invoca's benefits offerings in your region, please reach out to our People Team.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workpla ce.

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