Implementation Coordinator

divh2ProAct Client Benefits Coordinator / h2pProvide guidance and insight during the building of new benefits, while providing top level service to ProAct clients. Work under direct supervision and follows standard procedures to accomplish assigned tasks. / ppFacilitate and implement the setup and support of new ProAct client benefits for all aspects of customer service, account management, and quality assurance. Act as an internal resource for other departments for maintaining integrity of benefit designs. / ppDocument, manage, and execute benefit designs for new ProAct business in all appropriate systems. / ppAssist in processing and implementing benefit changes and / or updates for existing ProAct business in all appropriate systems. / ppAssist in performing quality assurance audits on a regular basis to measure client satisfaction. / ppMaintain client information integrity within all appropriate systems. / ppAssist Custom Service Representatives and Account Resources in the resolution of customer service issues, requiring additional support, to ensure complete client satisfaction. / ppCoordinate, maintain, and manage the distribution of member mailings and welcome materials. / ppInterface with various external business partners, as needed, for benefit / program development and problem resolution. / ppResponsible for completing all mandatory and regulatory training programs. / ppPerform other duties as assigned. / ppMinimum High School Diploma or GED. / ppPreferred : AS Degree or Higher in Business Administration, Marketing or related field. / ppPreferred : 2 Years experience with Health Care, Insurance, or related field. / ppDrug test. / ppInitial and continuous exclusion and sanction / disciplinary monitoring. / ppAny and all additional eligibility requirements based on the specific position. / pp$18.00-19.00 per hour. / ppThe final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. / ppKPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements. / p / div