Product Specialist

Job Description

Job Description

About The Role

As a Product Specialist, you will be a crucial technical resource supporting our sales team in acquiring new customers and partners. You will leverage your scientific background and understanding of the pharmaceutical and biotechnology industries, particularly in Chemistry, Manufacturing, and Controls (CMC), to provide technical expertise throughout the sales cycle. This includes delivering compelling product demonstrations, answering complex technical questions, developing comprehensive responses to RFPs, and designing tailored solution architectures to meet prospect needs. You will bridge our technical capabilities and our customers' scientific and operational requirements, ensuring they understand the value and impact of our platform. This role requires a detail-oriented individual with strong communication skills and a passion for helping customers solve their challenges.

What You'll Own

• Pre-Sales Technical Support :
• Serve as the primary technical point of contact for the sales team, providing expert guidance and support throughout the sales process.
• Conduct engaging and informative product demonstrations tailored to specific prospect needs and workflows within CMC and related areas.
• Effectively address technical questions and concerns from prospects, clearly articulating the capabilities and benefits of our platform.
• Develop detailed and persuasive responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), highlighting our technical strengths and differentiation.
• Collaborate with Account Executives to understand prospect requirements and design optimal solution architectures that align with their scientific workflows.
• Solution Expertise :
• Maintain a deep understanding of our platform's features, functionality, and technical architecture.
• Develop and maintain expertise in the scientific workflows within pharmaceutical and biotechnology manufacturing, particularly CMC and related software solutions (e.g., LIMS, ELN, MES, RIM).
• Stay current on industry trends, emerging technologies, and the competitive landscape within the pharma / biotech SaaS space.
• Articulate the value proposition of our platform in the context of customer-specific scientific and business challenges.
• Content and Tool Development :
• Contribute to the development of technical sales collateral, including demo scripts, presentations, FAQs, and technical documentation.
• Identify opportunities to create reusable solutions, templates, and best practices for common customer use cases.
• Provide feedback to the Product and Engineering teams based on customer interactions and market insights.
• Customer Engagement and Relationship Building :
• Build strong relationships with prospective customers, establishing credibility and trust through your technical expertise.
• Understand customer scientific processes, data management practices, and IT infrastructure.
• Collaborate with internal teams (Sales, Product, Customer Success) to ensure a seamless customer experience.
• Travel and Industry Participation :
• Travel to customer sites as needed for meetings, demonstrations, and technical workshops (Up to 30% of time).
• Attend industry conferences and events to stay informed about market trends and network with potential customers (20%).

Requirements

What You Need To Succeed

Benefits

What You Will Love About Us