Solution Deployment Engineer

Job Description

Job Description

Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

We’re seeking a Solution Deployment Engineer to join our high-performing presales deployment team. In this role, you’ll be on the front lines of customer deployments — solving complex technical problems, ensuring seamless implementations, and setting the standard for quality and expertise in the field.

You’ll own customer engagements end-to-end, working closely with Sales, Product, and Customer Success to deliver technical solutions that directly support our mission. If you thrive on rolling up your sleeves, building scalable solutions, and working directly with customers, this role is for you.

What You’ll Do :

Execute technical solution design and deployment for key customer engagements across the U.S.

Serve as a trusted technical advisor, ensuring deployments align with customer needs and product capabilities.

Troubleshoot and resolve complex technical challenges in real time.

Contribute to team knowledge by documenting best practices and sharing lessons learned.

Partner cross-functionally with Sales, Product, and Customer Success to support customer goals.

Maintain deep technical knowledge of Flock Safety’s products and competitive solutions.

Represent the company at customer meetings, field visits, and industry events.

Provide feedback to improve internal processes, tools, and deployment methodologies.

The Skillset

2+ years of experience in technology presales, solution engineering, or deployment engineering (or equivalent).

Proven track record of hands-on technical delivery in customer-facing roles.

Strong troubleshooting skills with the ability to stay calm under pressure.

Excellent communication and presentation skills with both technical and non-technical audiences.

Comfortable working in a fast-paced, evolving environment with shifting priorities.

Consultative by nature — you enjoy solving problems and building customer-focused solutions.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

Build foundational knowledge of products, processes, and customer needs while beginning to contribute to technical work.

Complete deep-dive onboarding into Flock Safety’s product portfolio, competitive landscape, and value proposition.

Shadow fellow SDEs and Sales Engineers in live customer opportunities and deployments.

Observe and document customer workflows, pain points, and success factors.

Review existing deployment playbooks, tools, and processes.

The First 60 Days

Transition from observation to execution — take ownership of deployments, apply best practices, and identify improvements.

Lead technical deployment for a set of customer engagements, from design through implementation.

Partner with Sales on presales technical scoping and solution design for high-value deals.

Troubleshoot complex technical challenges in the field with minimal oversight.

Attend customer meetings or field visits as the primary technical point of contact.

90 Days & Beyond

Demonstrate measurable customer and business impact as a trusted technical expert; establish yourself as a go-to engineer in the field

Independently lead complex customer deployments that showcase technical expertise and customer-first execution.

Represent the company at trade shows, industry events, or high-profile customer meetings.

Run retrospectives on deployments to capture lessons learned and propose improvements.

Actively contribute feedback loops to Product, CS, and Sales to strengthen cross-functional alignment.

Salary & Equity

In this role, you’ll receive a salary up to $70,000 - $94,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education / training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

🌴 Flexible PTO : We seriously mean it, plus 11 company holidays.

⚕️ Fully-paid health benefits plan for employees : including Medical, Dental, and Vision and an HSA match.

👪 Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼 Fertility & Family Benefits : We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖 Caregiver Support : We have partnered with Cariloop to provide our employees with caregiver support

💸 Carta Tax Advisor : Employees receive 1 : 1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚 ERGs : We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend : $150 per month to cover the costs of working from home.

📚Productivity Stipend : $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend : A one-time $750 to help you create your dream office.

🐾 Pet Insurance : We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education / training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Compensation Range : $70K - $94K