Patient Intake Coordinator

ORGANIZATION SUMMARY The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction.

We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction.

To maintain an organizational culture which supports the mission, each employee will, at a minimum :

• Have basic knowledge of substance use disorders.
• Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
• Respect the diversity and uniqueness of each person and organization we serve.
• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
• Uphold the highest standard of customer service to clients, referents, and all community partners.
• POSITION SUMMARY The role of the Patient Intake Coordinator is to coordinate all aspects of patient fiscal responsibility to Fora Health Treatment and Recovery while providing high level customer service and support.
• The Patient Intake Coordinator treats each patient that walks into our facility with the same respect while seeking equitable solutions for patient coverage.
• The Patient Intake Coordinator determines coverage and coverage needs by assisting with financial resources and other support to ensure our patients receive the quality care they need.
• ESSENTIAL JOB FUNCTIONS Maintain the integrity and accuracy of the day to day patient information.
• Maintain the integrity and accuracy of the EHR system.
• Ability to assist patients and their families to resolve financial obligations.
• Provide accurate and timely patient financial information.
• Be the primary contact between clinical staff and business office.
• Work closely with management and staff to develop and maintain a working relationship that enhances the two primary goals of revenue expansion and quality control.
• Demonstrate good judgment in providing day to day service to programs and management.
• Demonstrate the ability to work effectively with diverse cultures.
• SPECIFIC TASKS Tasks are to be completed with little follow-up from supervisor.
• Support is provided in the form of teamwork and weekly team meetings.
• Greets new clients and all other visitors directly, checks clients in for groups and appointments, notifies counselors of client arrival, takes payments when necessary Answers phones, schedules appointments, takes messages when necessary, sends faxes, and completes copying assignments.
• Meet with all patients to determine their eligibility for program services either prior to admission or within 24 hours following admission.
• Ensure all patients provide necessary documentation regarding eligibility for benefits.

Assist patients in applying for the Oregon Health Plan.

INTERNAL CANDIDATES :

To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum :

BENEFITS Kaiser medical insurance Comprehensive dental and vision insurance Employer-paid basic life and accidental death & dismemberment insurance Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance) Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs 401K plan with Employer Matching up to 6% 4 weeks paid vacation, one floating holiday & sick leave 10 observed holidays, paid bereavement and paid jury duty days Flexible schedules Employee Assistance Program Discounted 24 Hour Fitness membership from $6.99 / month One free employee meal on days worked at our Cherry Blossom location Online education tools for CEUs Critical shift compensation up to double hourly pay rate and shift premiums for certain positions Employee referral bonus Education grant program reimbursement for continuing education expenses after 90 days of employment Loan forgiveness for eligible medical and clinic positions Free parking at our two facilities Employees may be eligible for education grants :