Call Center Representative

Call Center Representative

Location : Lewisburg, TN

Pay Range : $14-17 - W2 hourly

Duration : 24 months contract

Job Description

Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods / tools. Meet personal / customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.

Specific responsibilities for this position may include :

• Answer incoming calls and respond to customers' emails
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Enter accurate ordering information into a company system
• Comfortable working in fast-paced environments
• Strong time management and organizational skills
• Proficiency in Microsoft Office Products (Excel, Word)
• Familiarity with SAP and Call Center, and Sales Force a plus

The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have :

Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.