Network Support Specialist

Job Title : Network Support Specialist

Position Type : Contract

Location : Boston- onsite

Experience Level : 3-5 years of onsite technical and customer support experience

Role is not open to sponsorship or C2C

About BigRio :

BigRio is a remote-based, technology consulting firm headquartered in Boston, MA. We deliver solutions ranging from custom development, software implementation, data analytics, and machine learning / AI integrations. We are a one-stop shop that attracts clients from various industries because of our proven ability to deliver cutting-edge and cost-conscious software solutions.

With extensive domain knowledge, BigRio has teams of data architects, data engineers, software engineers, web developers, and consultants who deliver best-in-class solutions across a variety of verticals. Our diverse industry exposure equips us with invaluable tools, tricks, and techniques to tackle complex software and data challenges.

Job Summary

We are seeking a dedicated and technically proficient Network Support Engineer with expertise in Cisco systems to join our team. In this role, you will handle inbound technical support calls, attempt first and second-level troubleshooting, document client concerns, and escalate issues when necessary. This is an opportunity for someone looking to grow in a dynamic, fast-paced environment that focuses on providing superior support for network-related incidents.

Responsibilities

• Act as the first and second
• level support for incoming network
• related issues, ensuring all necessary protocols are followed.
• Manage inbound calls professionally and enthusiastically, offering clients effective verbal and written communication.
• Troubleshoot, document, and escalate incidents as required to the appropriate technical support tier.
• Maintain accurate and detailed documentation of client interactions and technical issues.
• Organize and manage case workloads, identifying escalation points in high
• pressure environments.
• Work as the field implementation team to complete installations and network setups.

Technical Skills

Soft Skills

Preferred Certifications

Education