Customer Service Rep
We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.
Responsibilities :
- Answer incoming phone calls professionally and efficiently
- Take accurate customer orders and input them into our system
- Process cash transactions and handle payments securely
- Provide exceptional customer service, addressing inquiries and resolving issues
- Collaborate with team members to ensure timely order fulfillment
- Maintain a clean and organized work environment
- Assist with various tasks as needed, including food preparation and packaging
- Lift and move items weighing up to 25 lbs. when required
- Adapt to changing priorities and maintain flexibility in work schedule
- Contribute to a positive team atmosphere and uphold company values
Qualifications :
Excellent communication skills, both verbal and writtenStrong customer service orientation with a friendly and professional demeanorAbility to multitask efficiently in a fast-paced environmentBasic computer proficiency for order entry and processingCash handling experience and basic math skillsFlexibility to work weekends, holidays, and various shifts as neededPhysical ability to stand for extended periods and lift up to 25 lbs.Strong attention to detail and accuracy in order taking and processingAbility to remain calm and composed under pressureTeam player with a positive attitude and willingness to learnHigh school diploma or equivalent preferredPrevious customer service experience is a plusKnowledge of the food service industry is beneficial but not requiredJob Location : Bethalto, United States