Administrative Coordinator

Administrative Coordinator

We are looking for a positive and personable individual to join our team at RHA Health Services! If you are looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, this is the role for you.

The Behavioral Health Admissions Coordinator plays a crucial role in supporting administrative operations, data management, and customer service functions. This position is responsible for accurately processing and maintaining medical records, ensuring compliance with data entry and billing procedures, and providing financial oversight as assigned. The Behavioral Health Admissions Coordinator also serves as a primary point of contact for internal and external stakeholders, ensuring a professional and efficient office environment. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.

Duties and Responsibilities :

• Uploads paper medical records daily in compliance with required formats.
• Documents releases and disclosures on the Accounting of Release and Disclosure form.
• Generates and reviews reports as needed.
• Accurately enters data related to individuals served, including admissions, discharges, and medical record updates.
• Ensures adherence to billing protocols and required timeframes.
• Completes and maintains service authorization entry for individuals served by RHA as assigned.
• Provides caseload and authorization management reports as required by the Director.
• Answers telephones, greets visitors, and assists customers, including individuals served, providers, vendors, and colleagues.
• Demonstrates appropriate phone etiquette and effectively assesses and communicates information regarding agency services.
• Takes and forwards messages promptly and professionally.
• Ensures daily deposits are completed, if applicable.
• Oversees and maintains petty cash funds, ensuring proper documentation.
• Ensures security and reconciliation of agency credit cards as assigned.
• Manages general building maintenance and orders office supplies.
• Operates and maintains office equipment as needed.
• Performs risk management duties, including workers' compensation, OSHA compliance, and safety inspections.
• Conducts office orientations for new employees.
• Prepares and processes documents, forms, and spreadsheets.
• Handles incoming and outgoing mail, including postage and distribution.
• Participates in committees, unit meetings, and community engagements as required.
• Engages in ongoing training and professional development opportunities.
• Demonstrates flexibility and commitment to meeting unit and consumer needs.
• Performs additional responsibilities as assigned.

Job Requirements :

No supervisory responsibilities.

Physical demands include lifting and carrying up to 15 lbs., squatting, kneeling, crawling, crouching, climbing, stooping, standing, walking, and proficiency in CPR. Vision requirements include close, distance, and peripheral vision. Must be able to talk and hear. Exception for Deaf and Hard of Hearing Programs : employees must be fluent in American Sign Language (ASL). The requirement to talk and hear does not apply.

RHA is an Equal Employment Opportunity Employer, prohibiting discrimination based on race, creed, color, national origin, nationality, ancestry, age, sex / gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability. Pre-employment screening includes criminal background, name checks, drug testing, education verification, proof of employment history or references, and driver's license, insurance, and vehicle for driving positions.

Benefits include Payactiv, employee perks and discount program, paid time off, health / insurance, 401(k) retirement savings program, wellbeing programs, chronic disease management programs for hypertension and diabetes, and training. Contract / contingent workers and interns do not qualify for benefits.

RHA is an equal opportunity employer and provides reasonable accommodation to qualified employees with protected disabilities as required by applicable laws. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and / or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.