Manager, Inside Sales- USABLUEBOOK

USABlueBook Inside Sales Manager

USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industrys top technical and customer service leader.

Location : 3781 Bur Wood Dr, Waukegan, IL 6008

HYBRID : REMOTE, Minimum 4 days in office (additional days as needed)

Competitive Salary (D.O.E.) + Sales Incentives Paid Monthly

B2B Experience / CRM Knowledge is a Plus

5+ years of Management Experience Preferred

Benefits (Medical, Dental, Vision, Life, 401k, Vacation, Sick Time)

Proficiency with Microsoft Outlook / Word / Excel

Must be able to pass a background / drug test

Job Summary

Responsible for overseeing the day-to-day operations of an inside sales team. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.

Major Tasks, Responsibilities, and Key Accountabilities

• Oversees the inside sales process to include reviewing sales orders, quotes, inquiries about product availability, and other sales / service related questions. Administers guidelines for consistent quoting.
• Supports, tracks, and measures all inside sales initiatives. Monitors sales and delivery plans for the inside sales team.
• Researches and prepares sales orders and quotes for customers according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability.
• Ensures associates receive training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Assists associates in resolving problems associated with customer service, product availability, price, warranties and product delivery. Follows-up with customers to ensure satisfaction.
• Follows up on all sales orders to ensure full shipment / fulfillment. Reviews the daily reporting and expedites customer delivery needs.
• Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product training.
• Observes and evaluates performance, provides instruction and assigns duties. Provides coaching and development for sales acumen enhancement and team engagement.

Nature and Scope

Work Environment

Education and Experience

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT, WA Job Seekers :

Pay Range $84,700.00-$126,700.00 Annual

HDS provides the following benefits to all permanent full-time associates :

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.