Customer Success Manager

Our client a rapidly growing B2B marketplace is seeking a Customer Success Manager to drive customer retention expansion and long-term value across a multi-product platform. This role is highly strategic and revenue-focused leading the post-sale engine that powers growth within the existing customer base.

What Youll Do

• Build and lead a high-performing Customer Success team focused on expansion and upsell across a multi-product SaaS suite
• Develop the systems processes and playbooks needed to identify prioritize and capture expansion opportunities
• Own and optimize the customer lifecycle including onboarding QBRs renewals and ongoing account health
• Use data to track product adoption churn indicators and revenue expansion potential; report insights to leadership
• Partner cross-functionally with Sales Product and Implementation to drive cross-sell and upsell momentum
• Build executive-level relationships within key accounts and act as a trusted advisor and internal advocate
• Coach and elevate CSMs to strengthen commercial skills accountability and customer-centric execution

What Were Looking For

Up to 300k to 350K OTE for exceptional candidates & equity

NO VISA SPONSORSHIP

RECRUITING ADVICE

Traits to prioritize

Red flags to avoid

How to make a candidate stand out

Selling points

Recruit from - restaurant & hospitality tech companies consulting firms with GTM & client-facing experience Saas companies serving SMBs and franchises with POS operations or payment solutions

Avoid companies with very basic or straightforward products limiting upsell experience & large late-stage companies

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1