Mokara | Front Desk Supervisor

Mokara Hotel And Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star / four diamond standards. Additionally, he / she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

• Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
• To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
• To be experienced with various guest scenarios
• Ability to count and disburse money
• To be familiar with all technical equipment related to the Front Desk
• To understand the influence and importance of all departments on the Front Desk
• Must be able to perform all positions in the Front Office department
• Responsible for the training of new associates
• Understand all radio codes and emergency procedures
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager

Qualifications