Account Director - Hospitality

A company is looking for a Customer Success Director (Account Director). Key Responsibilities : Own and grow a portfolio of strategic accounts within the hospitality, entertainment, and outdoor tourism categories Develop and execute strategic account plans to ensure customer success, retention, and expansion Build strong executive relationships by aligning offerings with customer goals Required Qualifications : 12+ years of experience managing and growing enterprise accounts, ideally in the hospitality or outdoor tourism sector Deep understanding of digital marketing and omnichannel strategies to increase bookings and repeat customers Hands-on experience managing a CMS and expertise in website best practices Proven experience in digital platforms and solutions tailored to the hospitality vertical Bachelor's degree in Business, Marketing, or a related field; Master's preferred