Donor Services Coordinator (Boca Raton)

Job Title

Donor Services Coordinator I

Department

Donor Services

Education

Minimum College degree. Education and / or experience in healthcare preferred. Case Management experience is a plus.

Summary Statement

The Donor Services Coordinator, manages the process of donor collection activities.The position's primary responsibility is to manage Apheresis requests by communicating, educating and scheduling the donors from selection through collection and recovery.

Responsibilities

• Preparation of donor charts
• Updates donor information in the registry management system (MatchQuest)
• Completion of all tasks via the registry management system and / or checklists
• Educates donors on MNC (white blood cells) and HPC (peripheral blood stem cells) Apheresis donation processes
• Coordinates the logistics of donor work up and product procurement
• Reviews results of donor physicals, including all paperwork, test results, and prescriptions
• Coordinates donor needs for physical appointment and collection
• Coordinates travel arrangements for donors and companion with our Travel Coordinator
• Assist with the coordination of courier and pick up
• Follow up with donor's post collection
• Identifies and reports areas of concern or areas that need improvement
• Completion of scheduling and paperwork in a timely manner
• Reports deviations and complaints to Quality Assurance Department
• Performs other registry / departmental projects as necessary
• Follow HIPPA regulations
• Additional duties as assigned

Knowledge, Skills and Experience