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On-Demand : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2187)

On-Demand : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2187)

San Antonio StaffingSan Antonio, TX, US
3 days ago
Job type
  • Full-time
Job description

Target On-Demand Team Member

Starting hourly rate : $15.50 USD per hour. Working at Target means helping all families discover the joy of everyday life. This role is ideal for those looking for a personalized work schedule. As an On-Demand Team Member, you will not be included on the posted weekly schedule, but will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members that work best with your schedule. When you choose to pick up a shift, reliable and prompt attendance is necessary. We also ask for your active engagement by picking up and working shifts once every 4 weeks (minimum of four hours). Flexibility can be granted in certain circumstances, but you need to respond to our attempts to contact you to confirm your interest in working shifts at Target. If you do not respond to our attempts at contact, your employment may be terminated. Additionally, if you do not work at least one shift within 5 months, your employment with Target will be administratively terminated. Your communication and ability to work when our business demands it most are critical to your success in this role. Should you be offered a position as an On-Demand Team Member, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the myTime mobile scheduling app is where you can pick up the shifts you desire to work.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of :

  • Communicating and interacting with guests to build an inclusive guest experience
  • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
  • Adapting to different guest interactions and situations
  • Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include :

  • Demonstrating a service culture that prioritizes the guest service experience by delivering the service standard.
  • Creating a welcoming experience by greeting guests as you are completing your daily tasks.
  • When guests need assistance, engaging with guests in a welcoming way, to help solve their specific needs.
  • Being knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
  • Thanking guests and letting them know we're happy they chose to shop at Target.
  • Scanning and bagging all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
  • Working efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Making the guest aware of current and upcoming brand launches, store activities and events.
  • Knowing and speaking to the benefits of Target Loyalty programs with every guest and assisting with application or sign-up as needed. Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
  • Understanding and showing guests how to use Wallet and the other features and offerings within the Target App.
  • Attempting every return and following register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target's policies and procedures.
  • Partnering with leaders as needed to de-escalate any situations and recover the guest shopping experience while following
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