IT Support Technician II

A company is looking for an IT Support Technician II (Overnight).

Key Responsibilities

Act as a key layer of support, communicating availability and scheduling client responsibilities

Handle proactive and reactive tickets, escalating only when necessary

Engage in proactive maintenance, review performance KPIs, and develop knowledge of internal systems and client technology solutions

Required Qualifications

Minimum of 3+ years of experience in IT, particularly in help desk and customer support

Proficiency in various business technologies and cloud infrastructure components

Ability to work independently in a remote environment with a stable internet connection

B2 or higher proficiency in English

Availability for overnight shifts from 9 : 00pm - 6 : 00am Pacific Time