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Product Sales Assistant Manager
Product Sales Assistant ManagerPowder • Eden, UT, US
Product Sales Assistant Manager

Product Sales Assistant Manager

Powder • Eden, UT, US
22 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are :

Big-hearted : passionate, warm, joyful, and generous.

Champions : tenacious, intolerant of mediocrity, and constantly seeking feedback.

These values make us who we are and help drive us to fulfill our purpose : to spark wonder!

Our Commitment to Equality :

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Appearance Guidelines :

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions :

  • 401K Plan and company match
  • Employee Assistance Program
  • Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
  • UTA Ski Bus Pass and Employee Shuttle Service
  • Powder Mountain Retail / Rental Discount and On-Mountain F&B Discounts
  • Powder Mountain Snowsports School Discounted Lessons
  • Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
  • Powder Mountain on-snow uniform for specific roles.
  • Free On-site Gourmet Employee meals

Requirements :

Job Title : Product Sales Assistant Manager

Department : Guest Services

Status : Seasonal FT

Reporting To : Product Sales Manager

Position Overview :

The Product Sales Assistant Manager delivers the highest quality service, accurate resort and local information and ensures a seamless experience for guests by effectively managing team operations and addressing any inquiries or concerns promptly. The Assistant Manager will promote the unique products, services, and mountain features in an engaging and friendly manner. Product Sales Assistant Manager supports the team and gives direction and feedback to team members.

Key Responsibilities :

Proactively engage with team members and guests while delivering exceptional service in the following areas, but not limited to :

  • Acts as manager in the absence of the Product Sales Manager, overseeing all guest services functions and maintaining high standards of service
  • Assists with scheduling to ensure adequate staffing levels are maintained
  • Assists with training and overseeing the Mountain hosts.
  • Assists with training of team members on the POS, policies, and procedures
  • Execute daily sales transactions and be accountable for the end-of-day point of sale closeout
  • Assist guests by providing guidance with the ticket pick up process ensuring a smooth and efficient experience.
  • Fully understand the product offerings and corresponding policies for Ticket, Season Pass, Rentals, Ski & Snowboard School, and Adventure Center as well as resort and local information in order to provide optimal guidance to staff and guests.
  • Knowledgeable in troubleshooting POS system and pick up boxes
  • Support ongoing learning and development of team members
  • Help create and foster a respectful and inclusive team environment
  • Fully understand online purchase flow utilizing QR codes to provide clear instructions to guests for onsite sales.
  • Share in-depth knowledge of resort products, services, mountain wayfinding, current resort and local information including road closures, lift / trail openings / closures and more.
  • Greet, educate and support guests at the various mountain features, the online ticket purchase process and solving issues efficiently.
  • Immediately report emergencies, accidents, and theft to the appropriate department.
  • Implement, promote and embrace Powder Mountain’s Mission, Values and Service Essentials, and policies and procedures.
  • Ensure the setup and break down ticket line barricades, ski racks and sandwich board signage
  • Take initiative to perform duties which help facilitate operations and maintain cleanliness of your work area.
  • Manage the complementary ticket request program processing requests in a timely manner
  • Maintain accurate records of ticket distributions and program impact
  • Other duties as assigned

    • Requirements and / or Qualifications :

  • 18+ years of age
  • Powder Mountain experience within the last 2 years is preferred and be in good standing with previous manager
  • Attend annual orientation
  • Knowledgeable about Powder Mountain
  • Ability to walk the guest through the online purchase process
  • Great attitude, positive mindset, and able to adapt to any situation

    • Physical Requirements- Must be able to perform physical activities such as, but not limited to :

  • Walk on even / uneven / slippery terrain
  • Climb / descend stairs
  • Stand for long periods of time in extreme and inclement weather
  • Bend, stoop, reach, push, pull, lift objects that may be heavy (50+lbs)

    • Working Environment :

    Work is performed outside consisting of extreme temperatures, loud sounds / noises that are distracting, sun and wind exposure, inclement weather (rain, snow, ice), high altitudes (9,000 ft+). Dress accordingly with sufficient base layers.

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