Rental Field Service Dispatcher Req ID 6060

Description

At Ohio CAT Rental Store (a division of Ohio Machinery Co.) were more than just a Caterpillar dealership were a team of problem-solvers hands-on experts and trusted partners to our customers. We dont just sell and rent heavy equipment we keep it running strong.

JOB SUMMARY :

The primary purpose of this position is to provide operational support for the coordination and dispatching of field service responsibilities at Ohio CAT. As Ohio CAT continues to expand its service operations this role plays a vital part in ensuring timely efficient and customer-focused field support. The Field Service Dispatcher serves as the central communication link between customers field service technicians parts and service operations. This position requires strong organizational skills initiative and the ability to manage multiple priorities in a fast-paced environment. Reporting directly to the assigned supervisor the dispatcher ensures that service commitments are met while supporting the overall mission of the service department. This role requires on-site work at our office.

COMPETENCIES :

• Service Operations

Coordinate daily schedules and dispatch Field Service Technicians to customer sites ensuring timely response and efficient routing.

Maintain accurate service records schedules and technician time entries.

JOB QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop bend kneel crouch reach and twist; to lift carry push and / or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations with both constant and sudden loud noises possible.

BENEFITS :

EEO Veterans & Disabled Employer and VEVRAA / 503 Federal Contractor.

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1