Sr Customer Program Management Professional

Sr Customer Program Management Professional

As a Sr Customer Program Management Professional here at Honeywell, you will be responsible for leading customer experience programs that enhance the overall satisfaction and engagement of our clients. Your expertise will be crucial in developing strategies that drive customer loyalty and improve service delivery across the organization.

You will report directly to our Sr. Director / Customer Business Manager and you'll work out of our Mason, Ohio location on a Hybrid work schedule.

In the Customer Experience & Success job function you will be responsible for analyzing, designing and implementing the changes to points of interaction between the customer and the company to enhance customer experience with company services and products. The person identified will communicate areas of improvements in client experience to enhance products and services. Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions. Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement. Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.