Patient Services Representative - Hybrid

Patient Services Representative

Job Summary : In Office Monday - Friday 7am - 4 : 30pm (Transitioning to Hybrid schedules soon) 1929 W Lone Cactus Dr., Phoenix, AZ 85027

The Patient Services Representative provides high level customer service and collection activity support to Pathology Billing Services, LLC, to enhance the liquidation of the accounts receivables. All employees are responsible for supporting the company's goals and mission, by following all company policies and procedures.

Essential Functions :

• Provide high level customer service to patients and other clientele through incoming calls.
• Collect payments and assist the patients with establishing payment plans.
• Screen incoming calls using standard HIPAA protocol.
• Act as coordinator for resolving outstanding receivables on whole or partial balance accounts.
• Maintain updated knowledge of the group's contractual agreements and report any discrepancies in payors reimbursement patterns to the Billing Supervisor, in writing.
• Monitor payment activity and contractual adjustments posted to patient accounts. Initiate corrections, if posting of inaccurate transactions are determined.
• Follow-up with payors regarding reimbursement claims in the following interval and status or as defined by management :
• Written Correspondence : Claims that have received denials for erroneous reasons and claims that require additional documentation; follow-up initiated and completed within 2 business days or receipt of notification.
• Working all Ques in the online Billing Module in accordance with the written PBS, LLC policy and procedures.
• Initiate the process of filtering unpaid patient balanced accounts for outside agency. Completing thorough and accurate assessment that there is not a responsible third party, patient has been properly notified and efforts to locate payment have been exhausted.
• Assist and resolve all patient inquires through incoming calls.
• Maintain minimum average of 1675 patient accounts for most receivable.

Additional Functions :

Minimum Qualifications :

Work Environment :

The work environment characteristics described here are representative of those and employee encounters while performing the duties of this job. Pathology Billing Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and gender identity. PBS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment including, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Benefits : Pathology Billing Services, LLC, offers nationally competitive compensation and benefits. Our benefits program provides a comprehensive array of services to our employees including, but not limited to health insurance (Primarily covered by the company), dental insurance (100% covered by the company) vision insurance, paid time off, retirement contributions (401k), & flexible spending account (FSA).