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Ecommerce Coordinator
Ecommerce CoordinatorMayor’s Jewelers, Inc. • Fort lauderdale , Florida, US
Ecommerce Coordinator

Ecommerce Coordinator

Mayor’s Jewelers, Inc. • Fort lauderdale , Florida, US
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

E-Commerce Coordinator

E-Commerce Coordinator is responsible for processing ecommerce orders in a timely manner. The ecommerce coordinator delivers prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

Responsibilities

  • Contributes to an efficient order fulfillment process by performing verification checks and coordinate shipments.
  • Acts as client liaison to ensure a seamless delivery is executed.
  • Work with different operational teams on inventory management of available and backorder product.
  • Ensure that the e-commerce department exceeds customer expectations and ease of shopping by supporting engagement workstreams.
  • Handles a wide range of client/showroom inquiries and executes good judgement to resolve matters.
  • Responsible for escalated order support and client issues.
  • Provide personalized support to high-value clients through dedicated communication channels.
  • Support internal insurance claim replacement program.

Essential Experience & Requirements

  • Minimum Two-year college degree in Business or relevant field experience.
  • Strong problem-solving and organization skills.
  • Excellent written and verbal communication
  • Excellent computer skills including Microsoft
  • Ability to work retail operational hours, some remote work may be required.
  • Luxury retail experience and luxury watch/jewelry brand knowledge is preferred.
  • Experience with SAP and SAPC is preferred.
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Ecommerce Coordinator • Fort lauderdale , Florida, US

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