Executive Assistant & Brand Reputation Specialist

Executive Assistant

Black Desert Resort, located in the stunning landscape of Southern Utah, offers an unparalleled luxury experience surrounded by red rock vistas and desert beauty. The resort features world-class accommodations, championship golf, elevated dining, and distinctive wellness experiences that celebrate the harmony between nature and hospitality. Every element of Black Desert Resort is designed to deliver intuitive service, exceptional guest experiences, and a deep sense of place.

The Executive Assistant provides high-level administrative support to the Managing Director and the Managing Director's Council, ensuring efficient coordination of schedules, communication, and operational priorities. This role requires exceptional organization, discretion, and professionalism in managing sensitive information, handling executive correspondence, and facilitating communication across departments.

In addition to traditional executive support duties, this position is responsible for overseeing guest review management across platforms such as Google, TripAdvisor, Expedia, and internal surveys. The Executive Assistant will ensure timely responses to guest feedback, coordinate follow-up actions with department leaders, and track trends to support continuous improvement in guest satisfaction.

This is a dynamic position that combines administrative excellence, communication finesse, and a strong commitment to guest service and brand reputation.

Onsite : Black Desert Resort Executive Office

Shift & Schedule Availability : Year-Round / Full-Time

Pay Range : $58,000 $68,000 per year. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Comprehensive Benefits : Health insurance, retirement plans, paid time off, employee dining room, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Leadership Visibility : Work directly with the resort's senior leadership team as part of the Managing Director's Council, playing a key role in guest experience strategy.

Professional Growth : Opportunities for advancement in resort administration, communications, and guest relations leadership.

Responsibilities

• Provide high-level administrative and organizational support to the Managing Director and the Managing Director's Council.
• Manage executive calendars, schedule meetings, prepare agendas, and coordinate logistics for on-site and off-site meetings.
• Draft, edit, and distribute correspondence, presentations, and reports on behalf of the Managing Director.
• Handle confidential information and communication with the utmost discretion and professionalism.
• Coordinate and track departmental action items, ensuring timely completion and communication of updates.
• Manage travel arrangements, itineraries, and expense reports for executive leadership.
• Serve as a liaison between the Managing Director's Council and department heads, ensuring alignment on resort initiatives and priorities.
• Oversee the resort's guest review management program, including monitoring online reviews and survey responses across multiple platforms.
• Draft and post thoughtful, brand-aligned responses to guest reviews, ensuring tone consistency and timeliness.
• Track guest feedback trends and prepare weekly and monthly summaries for the Managing Director and Council members.
• Coordinate with department heads to ensure follow-up actions are completed in response to guest concerns or service opportunities.
• Support the Executive Office with special projects, events, and communication initiatives.
• Maintain an organized electronic filing system for contracts, correspondence, and resort documents.
• Support executive presentations, reporting, and communications with ownership, corporate, and community partners.

Qualifications