Technical Support
Soni ResourcesNew York, NY, United States7 days ago
Job type
- Full-time
Job descriptionMinimum 1 year of technical support experience, preferably in an educational or enterprise environment. Strong knowledge of macOS, Windows, and Microsoft 365 environments. Excellent problem-solving and communication skills. Ability to provide professional, customer-focused service to a diverse user base.
Our client, a leading university, is seeking a Technical Support Specialist to provide hands-on IT support to staff, faculty, and students. This role requires experience supporting both Mac and Windows systems in a fast-paced academic environment.
Key Responsibilities :
- Provide first-line technical support for hardware, software, and network issues.
- Configure, maintain, and troubleshoot macOS and Windows workstations.
- Assist with user account setup, access management, and system updates.
- Support classroom and office technology, including AV equipment and printers.
- Escalate complex issues to higher-level IT teams when necessary.
- Maintain accurate documentation of support requests and resolutions.
Qualifications :
Compensation : $20-24 / hr
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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Technical Support • New York, NY, United States
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