Sales and Customer Experience Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job description

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life-saving and life-changing opportunity today!

Role : Sales and Customer Experience Manager

Summary : Oversees the quality and success of the sales & service / front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.

Primary Responsibilities :

Provides leadership, discipline and constructive feedback to our Front Desk Representatives.

Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.

Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.

Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items.

Provides sales and marketing training to all qualified sales staff.

Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.

Conducts all the new hire training (front desk based).

Responsible for the overall cleanliness of the facility.

Hosts monthly workshops with the employees (front desk related).

Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.

Oversee front desk functions including class bookings, scheduling, student progression tracking, and customer inquiries.

Drive enrollment and retention through effective customer engagement and follow-up.

Collaborate with the Marketing team to plan and support events, partnerships, and local outreach.

Teach one swim lesson per week to stay engaged with programming and understand customer experience firsthand.

Monitor communication channels (email, voicemail, social media) to ensure timely and professional responses.

Fulfills other duties or responsibilities as assigned by the Employer.

Job Qualifications and Skills :

• 2 or more years of Sales experience
• 2 or more years of Customer Service experience
• Ability to work with children
• Excellent interpersonal communication and organizational skills

Certifications :

• Willing to be trained as a swim instructor- training will be provided.
• Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish

Job Type : Full-time