Position Summary :
As a Field Manager for Electronic Security, you will provide guidance and support to ES technicians while keeping your region on track to meet regular production goals. You will be responsible for overseeing operational expenses and meeting monthly budget goals by enacting cost-effective production action plans. Prior management experience is a requirement, and field service experience is highly preferred.
Duties and Responsibilities :
- Proactively communicate with technicians and members of the Operations team to successfully achieve monthly, quarterly, and yearly goals.
- Manage and monitor monthly field production, workflow, and deadlines.
- Identify potential production issues and enact cost effective action plans to meet production deadlines as necessary.
- Prepare weekly production reports for review by supervisor.
- Monitor daily production of individuals spanning multiple states and adjust their workloads as necessary.
Work orders must be uploaded within 48 hours of completion
Utilize a proprietary website to manage the successful completion of thousands of work orders each month.Route and schedule work for your technicians and review routes for cost effectiveness and manpower feasibilityReturn to Senior Project Coordinator for review
Cultivate and track technicians’ monthly progressManage special projects within the region and the manpower that is assigned them.Provide guidance and support to your team and coordinate with technicians to resolve any problems that arise in the field (scheduling, work orders, expenses, routes, inventory, etc.)Act as liaison between your team and headquarters to create effective resolutions to field issuesOversee the development and training of your teamMaintain onboarding development for new team members
Provide onsite technical support – phone tree support to technicians and teamCoordinate with Recruiting, HR, Training, Parts, etc. to successfully hire and onboard new techniciansMaintain an understanding of all varieties of work currently undertaken by CennoxPrepare monthly regional profit and loss statement reviews detailing reasons for monthly expenditures, revenue shortfalls, gross margin percentages and budget variancesPerform other duties as assignedSkills and Requirements :
Must be a team leader and able to work in a demanding managerial positionMust be self-motivated with good organizational skillsAbility to remotely manage a team of technicians and effectively track their individual progressExcellent written and verbal communication skillsAbility to communicate goals and enact action plansProven ability to multi-task and manage timelines and deadlinesStrong attention to detail, problem solving skills, and customer service skillsComputer skills including the Microsoft Office suite, Microsoft Excel in particularProfit and loss statement experienceRegional budgeting experienceAbility to learn specialized software programs and navigate company databasesMust have knowledge of and familiarity with electronic security equipment, systems, and functionalityExperience and Education :
Previous experience in field service industry, highly preferred2+ years’ experience in a managerial position, requiredBachelor’s degree in related field or 4 years equivalent relevant work experience, preferredHigh school diploma or equivalentPhysical Requirements :
Ability to sit and stay focused for long periods of timeVision correctable to 20 / 20Finger dexterity for keyboarding and computer usageRequires 20% to 30% travel with overnight stays