Senior Account Manager

Overview

How You'll Make an Impact As a Senior Account Manager in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon's Digital Media Solutions that align with client business objectives as well as lead internal teams to successful execution of personalized digital campaigns. You will leverage your deep understanding of consumer behavior, marketing principles, and Epsilon's personalized media capabilities to develop innovative campaign strategies that maximize client ROI and market share. Your ability to partner with Sales to identify opportunities for program optimization and incremental revenue will fuel account growth, and your strategic insights will help shape and expand client roadmaps.

You will foster a collaborative cross-functional team environment and guide them and your direct report to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure seamless campaign execution and scalability. Through your expertise in data analytics, you will monitor program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement. Your commitment to excellence will not only enhance client satisfaction but also help strengthen Epsilon's position as a market leader in personalized media solutions within the digital media landscape.

What You'll Achieve

In this role, you will enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives. Your strategic guidance and expertise will lead the cross functional team to the successful execution of client programs that maximize ROI, identify new opportunities for revenue growth, and expand market share.

Your efforts in optimizing internal processes and ensuring operational efficiency will result in streamlined campaign execution and increased scalability. Through your focus on insights and performance monitoring, you will provide clients with valuable insights that drive decision-making and program optimization. Ultimately, your contributions will not only drive client satisfaction and retention but also reinforce Epsilon's reputation as a leader in personalized media solutions. As you grow your knowledge, you will be presented with an opportunity to guide and mentor an Account Manager or Specialist. You will drive their personal growth through mentorship, coaching, and fostering a culture of continuous improvement and collaboration.

Who You Are

You are a results-driven professional with a passion for marketing, client success and strategic media planning and execution. You excel at building strong, lasting client relationships by delivering innovative, data-driven solutions that align with client goals and drive measurable business outcomes. Your ability to think strategically and identify opportunities for growth sets you apart, as does your knack for optimizing campaigns to maximize return on investment and expand market share.

As a natural leader, you inspire and develop teams by fostering a culture of collaboration, accountability, and continuous improvement. You are adept at mentoring and coaching team members, helping them grow into their full potential while aligning their efforts with broader organizational goals. You have a keen eye for operational efficiency, always looking for ways to streamline processes and scale efforts effectively. Analytical by nature, you are comfortable working with data to uncover insights, drive performance improvements, and deliver compelling results for clients. Your commitment to excellence and proactive problem-solving skills makes you a critical player in reinforcing Epsilon's position as an industry leader in personalized media solutions.

What You'll Bring With You

• Key Responsibilities :

Client Strategy & Relationship Management :

Work closely within the digital media team to apply an understanding of client objectives, consumer behavior, marketing principles, and Epsilon products, developing campaign and messaging strategy recommendations.

Monitor and manage program performance against KPIs, identify risks, and develop mitigation strategies.

Drive standardization and automation to improve operational efficiency.

Manage an Account Management Specialist, providing coaching, development, and feedback to support individual's growth.

Bachelor's degree from a four-year college or university preferred.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Base Salary : $75,000 - $95,000

In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The application deadline for this job posting is 12 / 27 / 2025.

Additional Information

When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work :

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following :

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas : Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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