Service Desk - Cary, NC - Onsite - 66629

Service Desk - 66629

We have an immediate long-term opportunity with one of our prime clients for a position of Service Desk to work at Cary, NC (Onsite) basis.

Pay Rate : $18 / hr

Job Description :

• Acting as a first point of contact for users and customers.
• Identifying and diagnosing issues and problems.
• Categorizing and recording queries
• Providing solutions to issues.
• Advising users on the appropriate course of action.
• Monitoring issues from start to resolution.
• Escalating unresolved problems to a higher level of support, if needed.
• Providing essential online security advice and support.
• Delivering customer service through multiple channels including human, digital, self-service, and automated.
• Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.
• ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2

For immediate consideration, please contact :

D Mounika

PRIMUS Global Services

Phone : (972) 483-5899

Email : jobs@primusglobal.com