Customer Service Supervisor / Human Resources Recruitment Coordinator

Customer Service Supervisor / HR Designee

The Customer Service Supervisor / HR Designee (CSS / HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS / HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to : recruiting, hiring, onboarding, training and HR file compliance.

The CSS / HR will :

• Understand and ensure adherence to the agreed plan of care for each client in your caseload
• Facilitate communication and serving as a liaison between the client's circle of care which may include family members, assigned Power of Attorney / spokesperson, guardians, community partners and related agencies
• Monitor and escalate changes in client's plan of care, services or condition
• Ensure proper documentation and record-keeping for agency payers
• Coordinate schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provide consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provide HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Process and review employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinate or support new hire on-boarding as well as employee exit meetings
• Assist with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinate Personnel Action Forms (PAF) for assigned service site(s)
• Ensure compliance with federal, state, and local employment laws and regulations
• Monitor ongoing file compliance and ensuring all certifications / trainings are current and documents in the respective tracker
• Other duties as assigned

Qualifications :

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's / dementia care, respite care, and other programs.