Customer Service Representative (Health / Medical) Hybrid (MD) R0052028

Customer Service Representative (Health / Medical) Hybrid (MD)

As a Customer Service Representative, you will be an essential part of our customer support team, focusing on delivering exceptional service and support to our customers. You will handle various administrative and operational tasks, providing valuable assistance to ensure smooth customer interactions. This entry-level role is perfect for those eager to start and grow in the customer service industry.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Work Arrangement : Hybrid | Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for MD (potential IN office). You will report to the Manager, Customer Service Operations - Health | UTD - Function, and work under the leadership of the Director, Customer Service - Health | CDI - Function. This role is a part of Health UpToDate, Inc | Wolters Kluwer.

Required Job Qualifications (Min. 2yr+ experience) :

• E-commerce background
• Live chat
• CRM | Salesforce
• Customer Orientation : Strong focus on satisfying customer needs.
• Problem Solving : Basic skills in identifying and resolving issues.

Preferred Job Qualifications (Min. 2yr+ experience) :

Essential Duties and Responsibilities :

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including : Medical, Dental, & Vision Plans, 401(k), FSA / HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available :

Company Overview

Wolters Kluwer (EURONEXT : WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84

Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer : The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Compensation : Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA : $39,050 - $53,350