Senior Manager

Job Description

Job Description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

The Senior Manager is responsible for the daily operation of all accounts within the assigned Portfolio. The Senior Manager ensures all accounts perform to the standards of operational excellence in accordance with customized operating plans. The Senior Manager demonstrates effective leadership, strong customer service focus, human resource management and budget management.

Operations Effectiveness

• Routinely visit all locations within the Portfolio to ensure proper operating procedures, corporate policies, appearance and cleanliness guidelines, and rules and regulations are being followed. Identify all existing and potential operational problems, make proactive recommendations and administer appropriate disciplinary action for violations.
• Ensure proper and timely revenue reporting and daily deposit procedures are followed. This includes proper ticket control, monthly parker permits and validations stamps, and the accurate maintenance of triplicate receipts, card lists and card key deposits and inventories.
• Review Portfolio technology needs in collaboration with Facility Manager(s), Regional Manager and Technology Integration team for operating cost savings and / or improved revenue control. This may include automated location reviews, remote management services or prepaid mobile and web-based paid parking services.
• Establish custom operating manuals for all accounts within the Portfolio and update existing operating manuals as needed.
• Ensure effective management of claims and make recommendations of corrective actions when appropriate.
• Provide a mandatory and prompt response to emergency situations during normally scheduled "off duty hours".
• Ensure compliance with all OSHA guidelines and any union rules and regulations.

Client Retention & Satisfaction

Financial Planning & Budget Management

Workforce Management

Marketing & Revenue Optimization

Qualifications

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

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