Senior Manager – Training Design

You Lead the Way. We’ve Got Your Back

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description :

American Express continues to invest in enterprise data management, and as part of the journey, the Enterprise Data Office is seeking a Senior Manager to lead the instructional design and development of training offerings that will enable our enterprise-wide data management transformation.

Primary Responsibilities :

Learning Needs, Audience Alignment & Stakeholder Partnership

Conduct learning needs analyses and gap assessments - define learner personas, and map tailored journey paths that align with data-management related role roles and skills gapsPartner with business and technology leaders to ensure the right audiences are targeted and enrolled in programs aligned to their roles and learning needs.

• Instructional Design, Content Development & Program DeliveryLead the end-to-end design and development of training programs, from design documents, outlines, and storyboards through final delivery.

Collaborate with subject matter experts and stakeholders across the Enterprise Data Office and business units to design, develop, and maintain engaging learning assets across multiple modalities (e-learning modules, workshops, instructor-led sessions, videos, interactive workbooks, scenario-based simulations, etc.)

Translate complex data management topics into clear, accessible, and engaging training content

Minimum Requirements :

6+ years of relevant experience related to instructional design frameworks (ADDIE) consistent with adult learning theories

Proven ability to translate complex and / or technical concepts into engaging and accessible training content for diverse audiences

Hands-on experience creating learning assets across modalities (e-learning, instructor-led sessions, videos, interactive workbooks, scenario-based simulations, etc.)

Proficiency in Articulate Storyline

Bachelor’s degree.

Preferred Qualifications :

Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.

Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.

Guardian

Salary Range : $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :