Front Desk Coordinator - Periodontics

Job Description

Job Description

Front Desk Coordinator – Periodontics

Location : Virginia Beach, VA

Employment Type : Full-Time

About Us

At Madan Periodontics , we are a specialized periodontal and implant dentistry practice dedicated to providing exceptional patient care in a warm and welcoming environment. We pride ourselves on clinical excellence, compassionate service, and a seamless patient experience from the first phone call to the completion of treatment.

We are seeking a Front Desk Coordinator to join our team. This position is ideal for someone who is highly organized, personable, and thrives in a fast-paced clinical setting. You will be the first and last impression for our patients and play a critical role in ensuring the practice runs smoothly every day.

Key Responsibilities

Patient Experience & Reception

Greet and welcome all patients with warmth and professionalism.

Answer incoming phone calls, respond to inquiries, and route calls appropriately.

Check patients in and out, verify insurance, and update patient information.

Collect co-pays, outstanding balances, and provide clear explanations of financial policies.

Scheduling & Coordination

Schedule and confirm patient appointments, consultations, and surgical procedures.

Coordinate referrals to and from general dentists, oral surgeons, and other specialists.

Ensure the schedule remains optimized for both doctor and patient flow.

Administrative & Office Support

Maintain organized and accurate patient records and documentation.

Manage incoming / outgoing mail, faxes, and digital communications.

Prepare and send pre-treatment estimates, treatment plans, and follow-up correspondence.

Assist with inventory and ordering of front office supplies.

Insurance & Billing

Verify insurance benefits and enter information accurately into the practice management system.

Assist with pre-authorizations and documentation for periodontal procedures.

Collect and process payments, ensuring accuracy and confidentiality.

Team Collaboration

Work closely with clinical staff and the doctor to ensure a smooth daily workflow.

Communicate patient needs and updates to the clinical team as appropriate.

Contribute to a positive, professional, and supportive office culture.

Qualifications & Skills

Prior experience in a dental, specialty, or medical front office role (periodontics or specialty dental preferred but not required).

Strong understanding of dental / medical insurance verification and patient billing.

Excellent communication and customer service skills.

Professional, calm, and empathetic demeanor with patients who may be anxious about treatment.

Highly organized with the ability to multitask in a fast-paced environment.

Proficiency in dental practice management software (e.g., Dentrix Ascend) and Microsoft Office Suite.

What We Offer

Competitive pay based on experience.

Health benefits and retirement plan options.

Paid time off and holidays.

Training and support to help you succeed and grow within the practice.

A supportive, team-oriented work environment where patient care always comes first.