Eligibility Technician 1 (PCN 068459M)

Overview

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Join the Department of Health! We're thrilled to welcome you! We've made our application process more accessible than ever. Please take a look at our job announcement below. If you can see yourself in this role, apply now—your next opportunity awaits.

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. Our goal is to develop a more modern and adaptable system that better serves Alaskans. Come and be a part of the solution!

We invite you to watch our Welcome to DPA video here : https : / / vimeo.com / 1023052645?share=copy

What You Will Be Doing

The Eligibility Technician 1s (ET 1s) are the backbone of the division, as the first point of contact for clients across the state of Alaska. In this position, you will assist the public in ensuring that applications are routed correctly and on time to meet the emergent needs of Alaskans.

Mission and Values / Culture

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. We honor cultural, geographic, and economic diversity, and we seek community involvement in our decision-making and service delivery.

We foster an environment that supports diversity and encourages involvement from the communities we serve.

Benefits of Joining Our Team

The Division of Public Assistance is committed to developing and sustaining a high-quality workforce by developing staff and promoting career advancement within the agency. We foster growth and learning, believing that you can begin your career in an entry-level position, work your way through the ranks, across program lines, and into other units across the division. We provide a competitive benefit package, flexible work schedules, and job stability.

The Working Environment You Can Expect

These positions join a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is in Wasilla.

Who We Are Looking For

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below :

• Attention to Detail : Is thorough when performing work and conscientious about attending to detail.
• Computer Skills : Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service : Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services.
• Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; relates well to people from varied backgrounds.
• Self-Management : Sets well-defined and realistic personal goals; displays initiative and commitment toward completing assignments in a timely manner; works with minimal supervision.

To view the general description and example of duties for this job class, please search for Eligibility Technician 1 on the Alaska government jobs site.

Qualifications and Experience

One year of experience that included applying statutes, regulations, program requirements, or similar criteria or guidelines to process, review, and evaluate documents such as applications, programs or services, loans, licenses, and / or permits; and / or documents related to insurance or employment benefit enrollment or claims, investigations or collections, tax processing, or related work.

AND / OR Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting information; providing instruction or training; interviewing or counseling individuals.

Substitution : Post-secondary education may substitute for the required experience (undergraduate credits : 2.67 semester / 4 quarter hours = 1 month).

At the time of the interview, please provide : three professional references (one of whom must be your current or most recent supervisor), current performance evaluation if available, and a copy of academic transcripts ( unofficial is okay; ensure institution name / URL is listed). Transcripts may be attached at application or provided at interview.

Please read the information below carefully. This applies to your application submission.

CLASSIFICATION STUDY

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and / or pay range may change upon implementation.

EDUCATION

To verify education is used to meet minimum qualifications, fill in the Education section of the application. If you have not obtained a degree, indicate the number of units completed. Copies of transcripts are required to verify education credentials used to meet minimum qualifications. Transcripts can be attached at application or provided at interview; if not, they will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed outside the U.S., you may use it if equivalent to U.S. education and you provide evidence from a qualified organization confirming equivalence.

WORK EXPERIENCE

When using work experience not documented in the application, provide employer name, job title, dates, and full-time / part-time status. A resume will not be used to determine minimum qualifications. If previously appointed to a flexibly staffed position, ensure dates reflect actual levels and promotions. Inaccurate time reporting may delay processing.

NOTE : Attaching a resume or CV is not an alternative to filling out the application. The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES

This recruitment may be used for more than one vacancy. The applicant pool may be used for future vacancies for up to 90 days. Apply to each recruitment notice to ensure consideration.

APPLICATION NOTICE

You can ONLY apply through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal, you MUST use a Workplace Alaska application to apply. Instructions are on the Workplace Alaska site.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline. If you choose email contact, ensure your email address is correct on your application. For password issues visit the governmentjobs reset password page.

EEO STATEMENT

The State of Alaska complies with ADA. For accommodations, call 1-800-587-4095 or TTY : 711. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA QUESTIONS & ASSISTANCE

Questions regarding submission or system errors should be directed to the Workplace Alaska hotline. Requests for information may be emailed to recruitment.services@alaska.gov.

For assistance with applying for a password visit the governmentjobs reset password page.

Contact

Mary Murray / Eligibility Technician 2 Supervisor. Email : mary.murray@alaska.gov

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