Scrum Master - IT

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Overview and Responsibilities

The Scrum Master plays a pivotal role in guiding Agile teams to deliver high-quality, business-critical products. This role is responsible for facilitating Agile ceremonies, identifying and removing impediments, and coaching both the team and stakeholders on Agile principles and practices. The Scrum Master will be instrumental in cultivating a culture of continuous improvement, empowering teams, and fostering seamless cross-functional collaboration that ensures delivery of business value.

Key Responsibilities

• Agile Facilitation – Guide and support Agile teams by facilitating Scrum ceremonies : Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.
• Impediment Removal – Identify, track, and eliminate blockers to team progress through problem-solving and escalation. Partner with leadership and functional groups to resolve dependencies and constraints.
• Team Coaching – Coach team members and product managers on Agile principles, practices, and frameworks. Foster a culture of accountability, transparency, and continuous learning. Organize and conduct training sessions to enhance team members' skills in Agile methodologies.
• Stakeholder Communication – Act as a bridge between product managers, developers, QA, and stakeholders. Provide clear and consistent updates on team progress, risks, and delivery commitments.
• Delivery Oversight – Ensure teams are delivering work in alignment with sprint goals and release timelines. Use Agile metrics (velocity, burndown, cycle time) to provide insight into team performance and opportunities for improvement. Support the team and stakeholders in adapting to changes in project scope or direction.
• Agile Maturity & Continuous Improvement – Promote and support the adoption of Agile best practices across teams and departments. Lead retrospectives and drive actionable outcomes that enhance team efficiency and morale.

Minimum Qualifications

Bachelor's degree in Computer Science, Engineering, or related field

4+ years of software product management experience

Strong understanding of Agile methodologies and tools (e.g., ADO, Jira)

Solid knowledge of product management best practices, functional design, and application delivery methodology

Strong multitasker with proven experience handling multiple roles and projects simultaneously

Excellent analysis, problem-solving, and decision-making skills

Attention to detail and strong planning / organizational skills

Strong communication skills – verbal, written, and presentation

Proficiency with Microsoft Office and Visio

Knowledge of project management methodology and some project management skills

Proven ability to work effectively across functions and lead without authority

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

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