Director, Professional Services

Director, Professional Services

As a Director, Professional Services at Corcentric, you will join a driven, collaborative team within an entrepreneurial global organization. You will provide inspiring leadership on multiple dimensions success is measured from the perspective of the customer, alongside thought leadership and collaborative influence for the practice area. You will be accountable for leading a dedicated team across multiple engagements, collaborating across departments involved in the customer lifecycle. This role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to one of these office locations, even if you plan to request work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite. This key position reports to and collaborates with the Vice President of Professional Services to set the strategic direction for the practice area.

We're a dedicated, down-to-earth group in an engaging organization offering plenty of opportunity. We look forward to adding you into the mix! As a Director, Professional Services, you will be responsible for :

• Supporting client projects either in an advisory role or program level sponsorship on a project.
• Driving collaboration across the sales, delivery, customer care, managed services and customer success that results in smooth transitions and strong adoption of the solution.
• Providing sales support for proposal estimates & assumptions, prospect delivery approach reviews and scoping calls, SOW creation and post-sales transitions.
• Being accountable for practice area project margin, quality, team utilization and a high level of customer satisfaction.
• Managing the staffing process for practice projects and collaborating with other practice area leads to ensure overall utilization.
• Supporting the delivery teams to prevent and manage project escalations and utilizing negotiation and customer management skills to de-escalate situations.
• Advocating for solution enablement that is the best fit for the customer, while managing complexity within the bounds of operations and solution capabilities.
• Mentoring and developing team members.
• Conducting capacity planning against sales forecast to size the team.
• Setting annual plans for service offering and development of new offerings.
• Maintaining a closed loop process from project closeout through methodology improvements to implement improvements focused on profitability, efficiency, and customer satisfaction.
• Driving collaboration with Product Management to improve solutions based on market feedback.

Requirements You'll need to have :

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue. We achieve success by exemplifying our core values in the way we work, communicate, and collaborate :

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work. Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications : your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the base salary for this role will be between $145,000- $175,000, annually, plus eligibility for our annual discretionary bonus program.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including :

EEO Statement

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs. Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Work Environment & Physical Demands

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.