Laboratory Account Manager

Laboratory Account Manager

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary

The Laboratory Account Manager is responsible for cold calling, prospecting and building relationships that will increase account penetration, revenue growth and customer satisfaction within a specified product line, business segment and / or geography. Focus areas will include driving new business as well as increasing penetration in existing accounts.

Essential Responsibilities

• Demonstrates advanced knowledge of Beth Israel Lahey Health and customer industry, including : key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Beth Israel Lahey Health offerings match with a customer's unique business needs.
• Initiates and takes ownership of principles of territory management, including : account planning, selling processes, post-sales implementation processes, deal economics What is expected of you and others at this level in Direct Sales for functional success.
• A major portion of the position is troubleshooting, problem resolution and service recovery activity of current accounts as well as managing process changes in the field.
• Effectively negotiates and collaborates with the customer and colleagues to influence support for mutually beneficial outcomes and achieve consensus.
• Builds and sustains relationships founded on trust with internal and external customers and ensures customer satisfaction and loyalty.
• Work cross functionally with internal colleagues and peers to share information and best practices while remaining actively involved in industry / customer organizations that impact business.
• Providing 'one face to the customer', quarterback within account. Single point of contact for all customer needs.
• Assuming product ownership and responsibility of all diagnostic business units with basic understanding of the products and positioning against the competition.
• Ability to influence without authority and collaborate across all levels of an organization (internal and external). Ability to manage and resolve complex business problems, at times in the absence of existing procedures or practices.

Required Qualifications

Competencies

Physical Nature of the Job :

Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally