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Learning & Development Manager

Learning & Development Manager

Four Seasons HotelsMiami, FL, US
30+ days ago
Job type
  • Full-time
Job description

Learning & Development Manager

Four Seasons Hotel Miami is looking for a Learning & Development Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence. The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job. The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to Four Seasons Miami. The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA and guest satisfaction as a whole.

Preferred Qualifications and Skills

  • Minimum of 3 years' experience working in luxury hospitality or other similar service environments
  • Minimum of 2 years' working in a managerial capacity
  • Experience in adult education or a similar environment
  • Experience managing in diverse professional backgrounds
  • Excellent communication skills, facilitation skills, & instructional design skill

Key functions :

  • Manage LMS system (Four Seasons Learning) and ensure training records are up to date for all employees.
  • Organize internal training program facilitated by outside trainers and in-house trainers.
  • Maintain records of monthly departmental meetings for each department.
  • Market and communicate the training function to hotel.
  • Works with Regional L&D Manager and Operational Division Heads to review key metrics (glitches, LQA, Forbes, missed standards, GES scores) and plans training activities accordingly.
  • Manages an effective standard training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.
  • Maintains an effective Certified Departmental Training program :
  • Responsible for an indirect reporting relationship with the Certified Departmental Trainers (CDT's), ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
  • Trains new CDT's when required and regularly coaches and develops CDT's in their role and responsibilities.
  • The ability to conduct a training needs analysis for the hotel along side RLDM.
  • The ability to develop in-house programs to meet the changing needs of the hotel and its staff.
  • Maintain the Standards Training Program and ensure materials are current and revised annually or as needed.
  • Assist in other areas of People & Culture as needed.

    • What to Expect

  • Competitive Salary & Wages
  • Complimentary Medical, Basic Dental and Basic Vision Insurance for Employee
  • 401(k) Retirement Plan
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts

    • Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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    Learning Development Manager • Miami, FL, US